LearningPathContent
Proactivity at Work
1. Benefits of Being Proactive at Work
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2. Effective Decision Making
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3. Positive Energy
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4. Proactive Communication
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5. Proactivity in the Workplace
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6. Solution-Based VS. Problem-Based Approaches
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7. Taking Ownership at Work
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8. Techniques To Anticipate The Future
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9. What It Means to Be an Active Participant
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10. Working outside of Your Comfort Zone
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Customer Service Excellence
1. Active Listening in Customer Service
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2. Barriers to Customer Service
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3. Dealing with Challenging Customers
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4. Empathy in Customer Service
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5. Knowing What Your Customer Wants and Needs
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6. RATER for Customer Service
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7. What Customers Like to Hear
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8. What is Customer Service
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9. Why Does Customer Service Matter
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Information
Length
Subject
Delivering Results
About this course
Tired of watching from the sidelines... of your desk? Drive yourself towards excellence by impressing both your boss and clients by being proactive and remembering that the customer is always right.
What you'll learn
- Set realistic goals for yourself
- Communicate effectively with customers
- Understand ownership and accountability behaviors
- Recognize and meet customer expectations
- Maintain a positive outlook at all times
- Use tools for customer service management
Level
Beginner